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Topics addressed on July 20, 2011:
Report number from your personal credit report essential for receiving assistance
What is my credit report number? I need it so I can speak to someone live.
When you request your personal credit report directly from Experian you will receive two important things along with it. The first is a "report number." The second is dispute instructions that include a toll-free telephone number, mailing address and Internet address.
The report number you receive on your personal credit report is different than the number your lender receives. Using your number to identify your report ensures that you are contacting Experian about an Experian report, because Experian can’t discuss other credit reports with you. It also ensures the report you have is current and includes recent updates to your history. Having a current report enables Experian's representatives to answer your questions or process your disputes most effectively.
You can request a free copy of your personal report at www.annualcreditreport.com or, if you have already received your free annual report, you may purchase one at www.experian.com/reportaccess. Your lender’s adverse action notice might also direct you to www.Experian.com if they used an Experian report in making their decision. In that case, you would qualify for a free report based on the adverse action.
Credit a reports received through most credit monitoring services also include a report number or instructions to obtain a report that includes the number and dispute instructions.
Many disputes can be entered directly online, which directs the request immediately to the source of the information and can speed up the process for you. But, if you need personal assistance, it is available. With your current Experian report at hand, you can enter the report number in our automated phone system and select operator or agent to speak to a consumer assistance representative.
Thanks for asking.
- The "Ask Experian" team